Customer experience: train vs electric car

KEOLIS NEDERLAND | DEVENTER (Netherlands) | Wednesday 5 June

Two groups of management team members will undertake a customer safari. One group travels by electric train between Enschede-Zwolle, the other group takes the electric car). In Zwolle the teams switch mode. This way a comparison can be made on speed and comfort. Both teams will join the service & safety employees. Goal is to see 'what are we good at and what needs to be improved’. At the end the teams join forces, share their experiences and list the actions for improvement

#Customer Experience

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