KEOLIS DOWNER VICTORIA (YARRA TRAMS)

MELBOURNE - Australia

7

Switch on training

AOs ‘switch on’ Slips, trips and falls have become one of the biggest causes of injuries to the Customer Service team, due to the frequency of tasks performed such as ticket checking, staff forgetting where they are going around curves or worst still the tram using emergency braking. To help keep this front of mind for Authorised Officers, the Customer Service team have launched ‘Switch On’ a Keolis Downer program developed on the Gold Coast at G:link, after they tried to tackle similar problem with their AOs. The program was launched in late 2016 and it still running at the depot today. Manager, Customer Service, Trevor Greer, said “We work in a constantly changing environment and must be switched on when we are out on the network, in the depot or even at home. We need to remain alert of our surroundings and our safety at all times.” All AO teams have complete the one day training have also relaunched toolbox talks for Authorised Officers at all depots on slips, trips and falls.

Thursday, 06 Jun 2019 | #Safety

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Presentation of Neolis at the Tram Hub in Melbourne

Nathalie Sassen, Head of Customer Experience at Keolis Downer, and Ian Hopkins, Principal Advisor Network Design at Kd Victoria, present the key principles of Neolis and how they are adapted to the Australian context, and the tram network

Wednesday, 05 Jun 2019 | #Employee Engagement

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Trial of Portable PA system

Trial of Portable PA system

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Authorised Officer Maybo training

Authorised Officer Maybo training

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New Safety vest for Customer Service employees

New Safety vest for Customer Service employees

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Authorised Officer Maybo training

Authorised Officer get Maybo training online for the fist time

Wednesday, 05 Jun 2019 | #Employee Engagement

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School Visit

School Visit

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Presentation of Neolis at the Tram Hub in Melbourne

Presentation of Neolis at the Tram Hub in Melbourne

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Presentation of Neolis at the Tram Hub in Melbourne

Presentation of Neolis at the Tram Hub in Melbourne

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New Safety vest for Customer Service employees

Trial of a new lighter safety vest for summer for all staff

Wednesday, 05 Jun 2019 | #Safety

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School Visit

School Visit

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School Visit

AOs visited MLC in Kew to speak about safety around trams and tracks

Wednesday, 05 Jun 2019 | #Safety

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Myki Goes Mobile

Myki Goes Mobile

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Trial of Portable PA system

Customer service employees trialled portable PA to ensure passengers can hear

Wednesday, 05 Jun 2019 | #Customer Experience

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Myki Goes Mobile

myki is the one of the world’s largest smart ticketing systems with more than 15 million active cards and 700 million transactions each year. Since March, passengers with an Android smartphone, have been able to use their phone to pay for travel, making it easier to travel, top up on the go when funds are low and see their recent travel history right within the app. Mobile myki uses the same myki gates and readers on Melbourne’s trams, at train stations and on myki-enabled buses across Victoria using Google Pay on Android. All our AOs have been trained to check the mobile myki during their travels across the network. Passengers are still able to use their existing physical myki card across the network.

Monday, 03 Jun 2019 | #Partnering with PTAs

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